At NEXSMART™, we have a strict quality control process and regularly test our products. If you still need to make a complaint about a product, you can do so through our complaints portal.

Click here to access our returns and complaints portal

When you file a complaint, please describe in detail what the issue is and attach a photo or video of the problem. You will then receive an email from our complaints department, which will assist you with your situation in the best possible way.